3.4.07

Chers Adhérents, chers clients

La Fnac a bâti son succès en vous manifestant du respect. Tout d’abord, en vous proposant le choix le plus large possible dans les domaines de la culture et des nouvelles technologies. Un choix d’experts, et non pas de marques. Notre souci a toujours été de vous conseiller avec objectivité. Nos vendeurs n’ont jamais eu l’obligation de vous vendre n’importe quoi à n’importe quel prix : nous n’avons compté que sur nos qualités d’accueil, de choix, et de conseil, pour vous fidéliser. Et nous avons réussi, puisque la FNAC est devenue une enseigne leader dans son domaine, enregistrant années après années des bénéfices toujours plus importants. La FNAC est ainsi devenue une institution, s’offrant une place de choix dans le cœur des français.

Nos équipes ont toujours travaillé main dans la main pour vous offrir le meilleur service possible : pas de concurrence entre vendeurs, ni entre magasins. Votre satisfaction a toujours été notre priorité, notre but. Nous avons fait le choix de l’accomplir collectivement pour être sur de le mener à bien. Notre motivation a toujours été confortée par une rémunération collective à la mesure de nos compétences, et des conditions de travail intéressantes.

Depuis quelques années, on nous reproche notre manque de disponibilité, parfois notre défaut de qualité d’accueil : c’est vrai, nous ne sommes plus aussi bons qu’avant.
La raison en est simple : nos rémunérations et nos effectifs baissent à mesure que notre charge de travail augmente. Nous sommes dirigés par des gens qui ne songent qu' à rentabiliser à outrance pour mieux nous revendre. Une direction qui méprise tout idée de commerce honnête. Leur but n’est bel et bien plus de nous apporter mutuellement. Mais au contraire exploiter notre relation de confiance. Des pressions nous accablent, des têtes tombent injustement, car on nous demande de vous trahir, vous. Vous qui nous avez fait, vous qui nous avez amené au plus haut.

Depuis quelques temps, on nous oblige à vous mentir. Nous ne sommes plus aussi indépendants que nous en avons l’air. Nous sommes tenus de vous vendre une sélection de produits, nous sommes mis sous pression pour vous inciter à prendre des crédits à des taux exorbitants. Nous vous mentons au sujet de fausses promotions, de fausses bonnes affaires, où de « choix des vendeurs » qui ne sont que les choix des plus grosses marges arrières.
Aussi, nous ne sommes quasiment plus formés. Nous sommes mis sous pression et jugés sur nos performances de ventes d’assurances ou de crédits. C’est à qui arnaquera le mieux. La cible : vous.

Pourquoi ont-ils fait ce choix ? Pourquoi assassiner l’esprit FNAC ?
Parce que l’idée de commerce honnête est une abomination pour certains. Ce sont des gens qui n’ont du commerce qu’une conception détestable dénuée de confiance. La qualité, l’objectivité, la culture, l’intelligence : ce ne sont pas des concepts rentables sur lesquels il fait bon investir.
Il vaut mieux la naïveté, la tromperie, le mensonge, la nullité : ce sont des éléments qu’ils maîtrisent, des placement sûrs. Ils ne peuvent concevoir que l’on peut vendre sans tromper. Que l’on peut réussir sans tricher.
Hors nous n’avions jamais triché avec vous. Et c’est ce qui a fait notre succès.

De même, l’idée de voir un employé toucher plus que le smic leur est insupportable. Il fallait nous remettre à notre place. C’est maintenant chose faite, à mesure que nos rémunérations baissent. Aujourd’hui un salarié fnac vit difficilement. Dans les grandes villes, payer son loyer devient problématique. Alors, ne parlons même pas du reste. Nous n’avons même plus les moyens de connaître les produits que l’on vous vend. D’experts confirmés, nous sommes passés au statut de précaires aux connaissances limitées. Mais vous, vous nous faites toujours confiance, sans comprendre notre mal à l’aise, et notre attitude de fuite.

Aujourd’hui, nos dirigeants veulent profiter de notre image prestigieuse, tout en nous forçant à changer de l’intérieur.
Si nous sommes parfois distants, si nous manquons d’entrain, c’est à cause de cela. Vous nous voyez encore comme des gens indépendants, libres et considérés, hors nous sommes soumis, accablés et méprisés par nos dirigeants.

Nous allons maintenant être payés à la commission. Nous pouvons maintenant le dire officiellement : la FNAC n’est plus indépendante. Elle est une grande surface comme les autres. Sauf qu’elle continuera à se prendre pour quelque chose qu’elle ne sera plus. Elle continuera de vous attirer dans ce qui sera désormais un guet-apens.

Si nous avons décidé de faire grève, c’est pour cela. Pour nous protéger, pous défendre notre statut indépendant. Mais surtout pour vous. Car nous revendiquons notre droit à l'honnêteté envers ceux qui nous ont fait réussir : vous. Car nous refusons de brader les valeurs louables de la FNAC. Nous vous demandons de nous soutenir. Pour que la rentabilité sauvage n’ait pas raison de la qualité de choix et de conseil que vous êtes en droit d’attendre.

Aujourd’hui nous subissons des menaces, des chantages inadmissibles, dès que nous faisons preuve de réticences, ou lorsque nous évoquons l’idée de faire grève. Cette entreprise libertaire se révèle être prise d’assaut par des dirigeants sans scrupule qui mettent en œuvre une véritable "épuration éthique". Nous sommes une majorité à dénoncer cette situation, mais notre entreprise est gangrenée « par le haut ». Nos cadres ont peur, et exécutent les ordres. Une situation de terreur s'est instaurée parmi nous.

Nous ne voulons pas assister à la fin de l’une des plus belles entreprises de commerce française, dans une époque qui ne respecte plus ses consommateurs.
Nous avons besoin de vous. Aidez nous à sauver la FNAC.

Merci.

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